At Peonia Medical, we take pride in our commitment to serving a diverse clientele. To ensure convenient and effective communication for all, our team is a blend of native English speakers and proficient non-native English speakers. This ensures that language is never a barrier when it comes to addressing our clients’ concerns.
Our dedicated Patient Assistant, who manages one of our WhatsApp platforms, is not only an expert in medical-grade skincare products and aesthetic consultations but also a skilled communicator. Despite having been in the UK for less than three years, her command of English is fluent and highly effective. Her skills ensure that all client inquiries, regardless of the language they are in, are handled with expertise and care.
We understand the importance of clear communication in healthcare. If you prefer to interact with native English speakers, please feel free to contact us via our telephone line for booking and specify your preference for a native English-speaking clinician.
We are here to accommodate your needs and ensure your comfort throughout your aesthetic journey with us. For any further assistance, please do not hesitate to reach out.
HOW WE CAN HELP
Whether you already know which treatment you are interested in, or simply have a concern you would like Dr Tracy Xu to assess, you are very welcome to get in touch.
Please leave us a short message below. You can tell us what you would like to improve, any treatment you are considering, or simply ask us a question.
For new patients, a consultation is usually the first step. This allows us to consider not only the clinical concern itself, but also previous treatment experience, personal preferences, lifestyle, work and family commitments, tolerance for downtime and the results the patient would realistically like to achieve.
You don’t need to work all of this out before contacting us — just tell us what is on your mind.
Get in touch…
Already ready to book?
You can also book your consultation directly online.
A consultation helps us make sure that the treatment plan is right for you, not just for the concern you are asking about.
Your clinician will consider your anatomy, skin or tissue condition, medical history, previous treatments, personal preferences, lifestyle, work and family commitments, tolerance for downtime and your longer-term goals.
Even if you already know which treatment you are interested in, the consultation allows us to confirm whether it is suitable and how it should be tailored to you.
If you have not attended Peonia Medical for more than 12 months, we will normally treat your next appointment as a new-patient assessment and ask you to have a consultation before treatment.
CAN MY CONSULTATION FEE BE USED TOWARDS TREATMENT?
In many cases, yes.
For non-surgical consultations, the consultation fee may be converted into a voucher towards subsequent treatment, subject to the relevant terms. The voucher redemption process will be explained during your consultation.
For surgical consultations, the consultation fee may also be converted into a voucher and used towards the relevant surgical treatment.
All vouchers have a specified validity period, which will be clearly stated when issued.
Consultations for moles, cysts, lumps, bumps and other skin lesions are different. These appointments include a dedicated clinical skin-lesion assessment / mole-check service, so the consultation fee cannot be deducted from the subsequent procedure fee.
CAN I HAVE TREATMENT ON THE SAME DAY?
We can often try to arrange this where appropriate.
Whether treatment can take place on the same day depends on the treatment you are considering, the findings during your consultation, any preparation or testing required, and the clinical time available.
If same-day treatment is important to you, please let our team know when booking and we will do our best to accommodate this.
WHY IS A DEPOSIT REQUIRED TO BOOK?
Your deposit secures clinical time specifically for you.
Our doctors’ schedules are carefully planned, and many appointments require advance preparation of treatment rooms, equipment, products or procedure-specific materials.
A deposit helps us reserve your appointment fairly, prepare properly for your visit and keep appointment availability reliable for all patients.
Any cancellation, rescheduling or other change to your appointment must be made at least 48 hours in advance.
